Customer Services Manager, Permanent Job, Isle Of Man

Job Purpose:
A leading (and rapidly expanding) business telecoms company based in central Douglas are seeking a passionate Customer Services Manager, who'll be responsible for monitoring performance, attitude, and productivity, while exceeding customer expectations to provide an exceptional standard of customer service that is second to none.

Key Responsibilities:
Inspiring, motivating, leading, coaching, and developing the Customer Services Team to deliver exceptional service and results
Achieving department SLAs and KPIs, ensuring value-added service to business customers
Training, coaching, and developing the team alongside the training team
Creating and implementing processes to drive efficiency

Skills & Experience:
An exceptional people manager with demonstrable experience in leading and motivating teams to exceed targets and expectations
Can inspire, motivate, and direct a large services team
Understands different people's motivations and aspirations and can align them with business goals and objectives
Resilient and self-confident, understanding how exceptional customer service results can be achieved

Hours & Benefits:
Full time business hours; Highly competitive salary and company benefits package

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