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Senior Administrator - Complaints, Permanent Job, Isle of Man

Job Purpose:
Senior Administrator – Complaints, Quality & Control required to support the transformation and future growth of an international life assurance provider. The successful applicant will stand out for delivering market-leading service excellence for customers and advisors.

Key Responsibilities:
Handle complex complaints and queries, providing a high quality service that is accurate and delivered within set timescales
Support the team leader/management team by delivering training and coaching to team members and checking accuracy of work completed across the customer service team
Maintain high level of product and technical knowledge
Update and maintain departmental records, creating and modifying databases used for reporting as required
Coordinate the completion of open actions linked to complaints and risk resolution, ensuring that risk events are recorded appropriately

Skills & Experience:
Previous experience in a customer journey processing team (Life assurance environment)
Diligent and conscientious in the accuracy of work, and attention to detail
Ability to operate in a fast paced, dynamic environment and able to work under pressure
5 GCSEs at C or above

Hours & Benefits:
Full time, core business hours. Market rate salary

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