IT Support Technician, Permanent Job, Isle of Man

Job Purpose:
IT Support technician required to diagnose and resolve software and hardware incidents across a range of software applications for an independent corporate and fiduciary service provider

Key Responsibilities:
Administers Internal Systems programs such as Mariners, SUN, MOSS and Exchange as well as operating systems used by Company
Supports all users with any IT related incident when called upon
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
Performs basic and more complex troubleshooting, backup and archiving
Installs and upgrades computer software and network equipment

Skills & Experience:
Previous experience in an IT support position
Excellent customer services and time management skills
IT related qualifications would be desirable

Hours & Benefits
Full Time Permanent hours
Salary dependant on experience

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Alexandra Jackson
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01624 665115
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