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System Support Analyst, Permanent Job, Isle Of Man

Job Purpose:
System Support Analyst required to join an expanding IT team within an international Life Assurance company. The successful candidate will play a key role in the provision of Application Support for internal & external customers, focussing on delivering an exceptional standard of support and problem resolution services to customers.

Key Responsibilities:
Provide 1st line support on all logs raised through the Customer Service Desk, ensuring logs are responded to in a timely manner
Create, own and maintain documented procedures to aid System Support Team functions/responsibilities
Take responsibility and ownership to achieve resolution
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents
Facilitates recovery, following resolution of incidents
Meet agreed service levels

Skills & Experience:
Proven experience of working within an IT customer services environment preferably within financial services
In-depth knowledge of Microsoft Office applications - Word, Outlook, Excel and Powerpoint
Flexible and can take account of new information, changed circumstances and/or business requirements, and modifies response to a problem or situation accordingly
Excellent problem solving skills
Self-sufficient - requires the minimum of supervision

Hours & Benefits:
Business hours with market rate salary & company benefits

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Alexandra Jackson
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01624 665115
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