System Support Analyst, Permanent Job, Isle of Man

There is an exciting opportunity for a System Support Analyst to join an international wealth management business; you will provide an exceptional standard of application support for internal and external customers.

The Role...

Reporting to the IS Support Manager, you will:

Provide first line support on all tickets raised through the customer service desk, ensuring a timely and accurate response

Create, own and maintain documented procedures to aid the System Support team's functions

Create a knowledge base of 'how to' articles for the customer knowledge base repository

Prioritise and diagnose incidents according to agreed procedures, investigating the cause and seeking resolution

About You...

To really thrive in this role, you will need:

Experience of working in a customer services environment, particularly in life assurance or financial services

An analytical mind-set with excellent problem solving skills

A relevant degree or professional qualification (or equivalent experience)

Basic SQL skill, with a proficiency in the Jira Suite, including Support Desk & Confluence

The Reward...

Competitive salary

Comprehensive benefits, such as pension scheme and private health care

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Martin Cowan
Executive Recruitment Consultant
01624 665115
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