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Operational Risk & Control Specialist, Permanent Job, Isle of Man

A multi-national wealth management company is looking for an individual to join its Operational Risk & Control department. The firm provides financial solutions for both local and expatriate investors across the globe, and you will manage operational risks in order to improve this service.

The Role…

Working closely with business stakeholders, primarily Client Services senior management, you will:

  • Develop a Client Services Quality Management Framework to cover all aspects of quality checking and quality assurance activity in relation to completeness and accuracy of policy and transaction
  • Produce insightful MI reporting on the quality of processing, highlighting key trends, areas of concern or for improvement, and proactively working to deliver these improvement actions
  • Use other quality indicators, such as Compliance Monitoring reviews, Complaints, operational loss data and non-standard requests to inform a holistic view of quality across teams, processes and the Client Services Department
  • Develop the procedure management framework, overseeing regular reviews of procedures and supporting documents and ensuring relevant stakeholders and process owners are identified and engaged in any change
  • Record all non-standard requests, ensuring they are approved in line with the authorisation matrix and completed as expected

About You…

Our client needs an organised and competent individual to join its team. In particular, you will need:

  • Previous experience in an operational or client services role within the financial services industry
  • Experience of designing or operating quality management and/or procedure control processes
  • A good understanding of the relevant regulatory bodies and associated principles
  • IRM qualification is desirable, but not necessary

The Reward…

This is a brilliant opportunity to be a part of a global organisation. You will receive:

  • Highly competitive salary
  • An array of benefits, including pension scheme and private healthcare
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