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Investment Operations Manager, Contract, Isle of Man

Job Purpose:
Investment Operations Manager required to support the transformation and future growth of an international life assurance provider on a limited term 2 year contract. The successful candidate will lead, manage and develop the Dealing, Settlement and Governance teams ensuring high quality, professional services are provided to all external and internal clients.

Key Responsibilities:
Oversee the operational functions of the area to ensure that the agreed performance, productivity and efficiency targets are consistently achieved
Maintain a focus on continual improvement in respect of customer service, quality and delivery, along with process excellence, ensuring that costs remain appropriate
Lead and develop direct reports, championing talent management and transparency; embedding a culture of customer first, continuous improvement and professionalism
Build relevant smart goals with your team and identify potential issues early, ensuring the right support is in place
Manage and oversee the processing of customer service communications, in an accurate and timely manner

Skills & Experience:
Previous experience within a similar Financial Services role is essential, with full understanding of regulatory, professional and legal requirements
Life assurance experience with a full understanding of the industry
Excellent relationship management skills with the ability to work collaboratively within a Management Team, as well with internal stakeholders
Able to provide strategic input arising from trends and discussion groups, including recommendations for subsequent action plans
5 GCSEs (including English and Maths) at grade A* - C (or equivalent)

Hours & Benefits:
Full time, core business hours. 2 year fixed term contract. Salary in line with skills & experience
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