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Trainee Engineer, Permanent Job, Isle of Man

Job Purpose:
IT Support Analyst required to join an established IT Solutions Provider in a permanent capacity, to provide support in a multi-disciplined environment.

Key Responsibilities:
Perform regular systems checks; monitoring and reporting on desktop devices
Handling client queries via email and telephone
Managing the help desk ticket system
Providing support, set up and maintenance
In house support and maintenance of disaster recovery suites
Working closely with the Office Systems team

Skills & Experience:
Previous experience in a similar role would be advantageous
A keen interest in IT and related area study
Excellent customer service in face-to-face, telephone, or email interactions with both staff and external clients
Working knowledge of Windows 10 and MS Office products including O365 and Exchange
A full clean driving license is essential

Hours & Benefits:
Competitive salary in line with relevant skills and experience, study support, full time business hours.

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PP7930
Experience Dependent
IT

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