Customer Service Advisor, Contract, Isle of Man

Job Purpose:
Customer service advisor required under the Manx Restart Scheme, for an employer based in the East of the Island.

Key Responsibilities:

Handle all contacts across voice, email, web chat, SMS, social media and white mail as directed by the Team Manager

Handle non-contact tasks that arise from customer contact as directed by their Team Manager

Take ownership of customer feedback and see through to resolution or escalate as appropriate

Consistently strive for customer journeys that are as short and as effective as possible

Skills & Experience:
Must have a passion for first contact resolution

To be able to work shift patterns between the hours of 8am and 8pm 365 days of the year

Fantastic verbal and written communication skills using phone, face-to-face, chat and social media channels

Great at building rapport with everyone you come into contact with good administration skills

Hours & Benefits:

*This role is a Manx Restart Scheme vacancy*

The Manx Restart Scheme has been developed as part of the Government’s Economic Recovery Programme to help individuals on the Isle of Man who have been unemployed for three months or more, and to support businesses who wish to grow and take on new staff.

You must be approved under the Scheme to apply for Restart jobs.  Further information and application forms can be found here - https://www.gov.im/categories/working-in-the-isle-of-man/manx-restart-scheme/