Personal Banker, Permanent Job, Isle of Man

Job Purpose:
A Personal Banker is sought to join an international bank on a permanent basis. The successful candidate will operate as the first point of contact to International Personal Banking clients, offering financial solutions within defined parameters and governance processes.

Key Responsibilities:
Deliver an exceptional level of customer service to clients through a variety of mediums, including phone, email and face to face
Prioritise workload to ensure targets are attained, supporting colleagues with work allocation and delivery to ensure high standards of customer service across the team
Engage proactively with other departments, keeping up to date with professional reading and completing internal training requirements
Identify and plan continuous improvement and innovation initiatives. Review existing client products to determine cross-sell opportunities and to advise of new products available, referring to the New Business team to support cross-sale targets

Skills & Experience:
Call Centre experience would be highly advantageous
Customer service experience within the Banking/Finance sector is desirable
Ability to build a rapport with customers over a variety of mediums
Ability to adapt to change in a dynamic business environment, improvising when required
Ability to work quickly and efficiently whilst maintaining productivity

Hours & Benefits:
Full time business hours; Salary commensurate with relevant skills and experience; Full company benefits package
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01624 665115
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