We are looking for an experienced senior administrator with experience in a banking environment to join our client, an international bank based in central Douglas on a permanent basis.

The Role...

The successful applicant will provide administrative support within the operations function acting as the technical and processing specialist support to the account services teams to ensure delivery of the service levels agreement and provide cover as necessary. Duties will include:
Administrative support within the operations function as the technical and processing specialist support to the account services teams to ensure delivery of the service level agreements
Work with account services teams to provide processing and managerial support
Facilitate and process fraud cases, liaise with the external fraud team and the client to gather information required to effectively manage the dispute to benefits all parties concerned
Act as point of referral for junior colleagues to resolve complex and unusual client queries across the operation teams to ensure efficient and effective account services
Engage with key vendors to gather information, resolve disputes, fraud etc.
Order cards, set up internet banking profiles, change address and contact details as required

About You...

You will have previous experience in a similar role and:
An appreciation for the importance of meeting client and customer expectations, both in regards to quality and speed
Ability to manage junior staff members
Experience within an operations team at senior administrator level
Relevant qualifications

The Reward...

You?£?ll be joining an international bank based in central Douglas and will receive:
Full time, permanent contract
Competitive salary and benefits package