Senior Administrator - Customer Journey, Permanent Job, Isle Of Man

Job Purpose:
An international Life Assurance organisation are seeking an experienced Senior Administrator to join their Customer Contact Team. The expectation is that this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout their journey with the business.

Key Responsibilities:
Answering both telephone and email queries for both the IOM & Dublin offices
Proactively contributing to designing and delivering the most positive customer experience for customers
Handle 50-80 calls on average per day whilst meeting relevant client expectations
Recognise any complaints received within the area and refer appropriately within the required timescales

Skills & Experience:
Previous experience in a similar customer contact/phonebank environment is essential
Previous experience in the Life Assurance industry is highly preferred
Excellent written and verbal communication skills

Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package

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