Senior Administrator (Operations Change), Permanent Job, Isle Of Man

Job Purpose:
A Senior Administrator is sought by an international bank based in central Douglas, on a permanent basis. You'll be supporting the Operations Change team in the delivery of special projects and continuous improvement exercises, which will deliver value adding change for different stakeholder groups and overall client experience.

Key Responsibilities:
Ensure support of all relevant projects and ongoing change impacting or requiring input from the Ops team
Act as the Subject Matter Expert for all Ops project integrations, through User Acceptance Testing, procedure reviews, impact assessments, and training and floor walking
Identify areas for improvements and make recommendations to the Ops Management
Plan the implementation of continuous improvement and innovation initiatives across all teams

Skills & Experience:
Experience within Banking Operations is essential, ideally across several processing & functional areas
Good understanding of impact assessments, training, support, user acceptance testing, and process engineering
Sound knowledge of banking policies and procedures relating to the processing of customer transactions
Clear ability to respond to client requirements, queries, and complaints

Hours & Benefits:
Full time business hours; Highly competitive salary; Full company benefits package
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