Senior Administrator, Permanent Job, Isle of Man

Job Purpose:
Our client is seeking a Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, and delivering market-leading service excellence for their customers and advisers

Key Responsibilities:
To be actively engaged in the resolution of customer and adviser queries
Resolving a wide range of queries as well as proactively contributing to designing and delivering the most positive experience for customers
Proactively identify enhancements to processes and contribute towards their implementation
Agree quality standard of processes and contribute towards successful delivery
To engage and collaborate with peers across both the International Business and the wider group .
To proactively take ownership for self-development and demonstrate the desire to progress their career

Skills & Experience:
Demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey
Takes a logical and organised approach to problem solving
Has the desire to develop a career within a customer centric environment
Has a strong attention to detail and enjoys delivering quality outcomes
Experience within a life assurance environment would be an advantage

Hours & Benefits:
Competitive salary, full time office hours and a comprehensive benefits package including car parking
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