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Service Desk Technician, Permanent Job, Isle of Man

Job Purpose:
An Entry level Service Desk Technician is sought by a leading international Bank based in central Douglas on a permanent basis. The role holder will contribute to ensure the efficient running of the IT service delivery system across the company

Key Responsibilities:
Act as first point of contact to the business on behalf of IT on all technology related issues
Carry out 1st and 2nd line troubleshooting on all IT related problems
Log and update all incidents and ensure all tickets are updated with any findings and resolutions
Talk staff/clients through a series of actions, either face to face or over the telephone, to help set up systems or resolve issues

Skills & Experience:
ICT related qualification (BTEC or Degree)
Knowledge of Microsoft service products
Ability to understand technical information regarding PCs and a full working knowledge of desktop applications
Excellent inter personal skills with the ability to work under pressure

Hours & Benefits:
Full time business hours (35 hour working week); Salary commensurate with relevant skills and experience; Full company benefits package

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PP7320
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Martin Cowan
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01624 665115
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