Service Manager, Permanent Job, Isle Of Man

Job Purpose:
Service manager required to join a telecommunications organisation, the role holder will ensure that all enterprise customer facing matters relating to the provision of new services, fault and problem management are` on boarded' or resolved satisfactorily

Key Responsibilities:
Meet with a portfolio of customers on an agreed meeting schedule and perform service management reviews with them
Work alongside Enterprise account directors and their clients in providing first class service to clients
Co-ordinate work with service delivery team on the progress of installations and equipment requests
Manage logged faults to ensure all faults are resolved and closed within the agreed service levels
Manage customer escalations for service delivery or faults or any issue raised by the customer

Skills & Experience:
Previous customer service experience with an appreciation of the telecommunications market
Ability to multitask and organise your own work load
Recognised Business Qualification (desirable)
Knowledge of Microsoft Office, in particular Microsoft Excel

Hours & Benefits:
Full Time permanent hours
Competitive salary and Benefits package

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