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Team Leader, Claims, Permanent Job, Isle of Man

Our client, an international Life Assurance Company is seeking a Team Leader for their Claims Department for a fixed term contract of 12 months.

The Role..
Be your team?£?s first point of contact, being approachable is key
Able to personalise your team?£?s journey and engage them, using the appropriate methods, in structured 121s and team meetings
Responsibility for the team processing all withdrawals/surrenders and payments out
Set objectives for the team and to ensure that performance of individuals is managed
Ensure that appropriate controls exist within the team to mitigate risk and to ensure consistent positive outcomes for our customers
Maintain MI to accurately report the team?£?s position in terms of outstanding items and vs service level
Ensure that errors are recoded and uses feedback loops to identify opportunities for continuous improvements.

About you...



You will ensure that you put the customer at the heart of everything.

Excellent people management / team coaching and leadership skills
Confident to deputise in the Manager?£?s absence
Excellent organisational skills and ability to meet tight deadlines in an environment with competing priorities
Diligent and conscientious in the accuracy of their work, excellent attention to detail
Ability to operate in a fast paced, dynamic environment and able to work under pressure
Ability to solve complex problems quickly and decisively
Certificate in Administration is desirable
Life Office Administration (FA1)

The Reward...



Snappy sentence here, followed by bullets:

Competitive Salary
Comprehensive reward package
Income Protection
Private medical Insurance
Life Assurance
Generous pension and bonus scheme
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