Latest Jobs
Job Purpose:
Experienced Test Analyst required to join a leading International Life Assurance on a permanent basis. The role holder will be responsible for working with the Developers and Business Analysts to plan, document and execute robust testing in order to enhance the delivery of online and back office applications to meet strategic business objectives.
Key Responsibilities:
Creation of test scenarios, cases and plans for projects and individual BAU support JIRAs
Liaise with Project Team including Project Manager, Developer and Business Analyst
Coordinate and review test documentation
Take on the role of Test Lead for projects
Plan and carry out testing appropriate to the task with minimal supervision/guidance
Input and implementation to test framework and processes
Reporting of estimates, test metrics and progress updates to the Test Manager
Share test and system knowledge with others
Coordinate UAT as appropriate
Skills & Experience:
A minimum of 5 years' experience in a testing role
Business Analyst skills would be beneficial
Perform effective and comprehensive testing of software
Have excellent spoken and written communication skills
Have a comprehensive understanding of the project lifecycle with particular emphasis on testing activities
Be experienced in the specification, design and production of testing documentation
Understand the importance of logging, analysing and reporting bugs/incidents
Interact easily with users, developers and managers
Have sufficient critical faculty to assess test and development activities and suggest improvements
Hours & Benefits:
Structured working pattern- core business hours- also potential for an agile working pattern, competitive rates of pay, Douglas based
Job Purpose:
A leading retail business based in the north of the island currently have an opportunity for a Payroll & Customer Accounts Administrator. This is a full time permanent role in which you'll manage customer sales accounts, including debtor and cashbook management
Key Responsibilities:
Efficient and accurate processing of weekly payroll
Ensuring up to date personnel records are maintained
Regular, confident communication by telephone, resolving customer enquiries in a timely manner
Skills & Experience:
Suitable relevant bookkeeping & administrative experience
Excellent customer service skills
Good knowledge of MS Excel, Outlook, and Word
Attention to detail, good communication skills, and the ability to work in a small team
Hours & Benefits:
Full time business hours (35 hours p/w, to include Saturday mornings from 09:00 - 13:00 on a rota basis, and taking one half day during the week); Competitive salary & car parking available
Job Purpose:
A leading Payroll & Contractor Services organisation are looking for an experienced Agency Sales Business Development Manager, who will generate new business relationships with Agency consultants, owners, and introducers. This is a permanent position based in central Douglas.
Key Responsibilities:
Face to face meetings with existing relationships in the UK (some travel required)
Manage your own lead pipeline, workflow, and priorities through to sale
Manage your aftersales relationships for cross-selling/referral opportunities
Manage your clients from application through to payment
Create your own leads, adding to the warm leads provided to you
Skills & Experience:
Knowledge of, or previous experience in, UK Contractor/Agency Sectors
Knowledge of, or previous experience in, Tax, Umbrella, CIS and Limited Company Structures
Excellent prospecting, negotiation, and closing skills
Strong motivation for sales
Hours & Benefits:
Full time business hours (37.5 hours p/w); Salary commensurate with relevant skills and experience - Full company benefits package
Job Purpose:
Experienced Project Manager required to join life assurance organisation for 12 month contract, to plan, oversea and implement a range of projects.
Key Responsibilities:
Agree and maintain project scope, objectives and timelines for delivery
Create and maintain comprehensive project documentation
Provide appropriate progress and management reports
Co-ordinate internal resources to support the delivery of the project
Perform appropriate risk management to identify project risks and mitigating actions
Skills & Experience:
Previous experience managing a full project lifecycle using various Project Management methodologies
Experience of business process management and/or organisational change
Degree and/or equivalent professional qualification advantageous
Hours & Benefits:
Full time core business hours, competitive salary
Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.
Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries
Manage and deal with a wide range of service requests from customers worldwide
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service
Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential
Hours & Benefits:
Structured working pattern, shift work - core business hours 6am to 12am, competitive rates of pay - based on experience, Central Douglas based
Full training provided
Job Purpose:
Senior Administrator required within the operations team of an international life organisation to be actively engaged in the Information process for customers. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout their journey.
Key Responsibilities:
Ensure that all calls and email enquiries are handled in a professional manner, taking ownership of recording and following these through to resolution
Monitor the agent adviser system and ensure sufficient departmental phone cover/email cover is consistently in place and raise any resource problems with the Team Leader
Recognise any complaints received within the area and refer appropriately within the required timescales
Provide support to front office teams as appropriate to reduce referrals that may otherwise impact on daily processing within the back office teams
Skills & Experience:
Previous experience within a customer service role in Financial services
FA1 & CF1 is desirable but not mandatory
Articulate and possess excellent communication skills
Logical and organised approach to problem solving
Hours & Benefits:
Full Time Permanent hours
Market rate salary
Job Purpose:
An experienced senior team member is required to join the Finance & Investments team of an international wealth platform company. The position is primarily responsible for reviewing and vetting assets in line with current criteria to provide a proactive, customer focused service to internal and external customers.
Key Responsibilities:
Support and manage the team in the absence of the Team Manager
Support the Investments Manager with the accurate management and processing of trades, settlements, dividends, corporate actions, reconciliations, stock transfers, payments, and fee billing
Perform asset reviews to determine acceptability for the platform
Skills & Experience:
Previous experience within an investments technical role or dealing environment is essential
Should have CISI qualifications or be willing to work towards
Strong communication and organisational skills
Relationship and stakeholder management skills
Demonstrable knowledge of financial instruments, funds, bonds, equities, collectives, fixed & structured deposits
Hours & Benefits:
Full time business hours (37.5 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package
Job Purpose:
An experienced senior team member is required to join the Customer Services team of an international wealth management company. The role holder will review New Business applications for quality and regulatory AML & CFT control purposes.
Key Responsibilities:
Ensure that new business applications have been accepted and processed in line with internal guidelines and procedures
Contact IFAs and customers to requests outstanding information
Client set up on Customer Relations Management System and Wealth Platform
Data capture and recording management information data
Skills & Experience:
Previous experience within a New Business role within Investments or Life Assurance is essential
Strong communication and organisational skills
Relationship and stakeholder management skills
Strong knowledge of CDD requirements in line with the IOM Financial Services Authority
Hours & Benefits:
Full time business hours (37.5 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package