Latest Jobs
A Client Services Executive is required to join the customer services team of a contractor payroll company. You’ll be managing clients in a rapidly evolving department, establishing regular contact with them to ensure their expectations are being met.
The Role…
It will be your responsibility to proactively contact your allocated contractor base, maintaining an excellent working relationship with each one. Day-to-day, you will:
- Assist with the on-boarding of new clients
- Deal with queries and requests raised by the client, whilst also liaising with agencies on all aspects of client contracts, renewals and payments
- Support both the sales tem and the payroll team to ensure any issues are resolved quickly and efficiently
- Monitor client assignment contracts and manage the client termination process
- Perform general administrative duties, including data entry, scanning and filing
About You…
They’re looking for a friendly and enthusiastic individual who thrives in a fast-paced environment. You will need:
- Previous experience in a customer services role, preferably within the contractor payroll industry
- Great communication skills with a passion for delivering exceptional customer service
The Reward…
You’ll be working in a friendly team within a growing industry. In return, you’ll receive:
- Salary commensurate with skills and experience
- Great benefits package
- Central Douglas location
A contractor payroll company is looking for an On-Boarding Administrator to join its team on a permanent basis. You’ll be managing clients in a fast-paced and growing department, coordinating with other teams in order to meet your objectives.
The Role…
Responsible for the overall on-boarding of clients, you will:
- Process the on-boarding of new clients, receiving and processing all KYC required
- Deal with queries and requests raised by clients in relation to any aspect of their on-boarding, employment or die diligence
- Support the sales team, making them aware of any client issues
- Support the payroll team to ensure all payment related matters are communicated and resolved efficiently
- Ensure statutory and regulatory deadlines are met
- Perform general administration, such as data entry, scanning and filing
About You…
Our client wants an enthusiastic individual to join their friendly team. All you need is:
- Previous experience in an on-boarding role, preferably within the contractor payroll industry
- An eye for detail with excellent communication skills
- An organised nature, process-oriented with the ability to prioritise
The Reward…
- Salary commensurate with skills and experience
- Great benefits package
- Central Douglas location
A trust and corporate service provider is looking for a Senior Administrator to join its busy team in the south of the Island. You’ll be responsible for your own portfolio of trusts and companies from inception to completion.
The Role…
In essence, you’ll be:
- Opening bank accounts and investment portfolios, administering portfolios in accordance with regulatory standards
- Liaising with professional advisers, bankers and investment managers, whilst maintaining excellent relationships with clients
- Ensuring invoices are raised and collected in a timely fashion
- Carrying out all aspects of on boarding, including KYC and file set-up
About You…
Our client needs a team player who can confidently communicate with both colleagues and clients. You’ll also need:
- Previous experience in a similar role
- Awareness of IOM regulatory regime, particularly with regard to AML/CFT
- Knowledge of bookkeeping would be advantageous
- A professional qualification, or a view to achieving one
The Reward…
This is the perfect opportunity to develop your career within a great company. You’ll receive:
- Great salary
- Comprehensive benefits package, including health insurance and bonus scheme
- Free car parking on site
An Island-based banking company is recruiting for a Senior Customer Service Advisor to assist the Operations and Deposits Customer Services team. You’ll be ensuring an exceptional customer experience whilst also maintaining accurate records.
The Role…
Reporting to the Head of Operations, your main duties will include:
- Assisting with day-to-day administration, ensuring the effectiveness and efficiency of the administration of deposits through continuous improvement to processes
- Answering queries via phone and email, resolving any complaints in a timely manner
- Meeting with customers to explain products and services, helping them to complete application forms and documentation whilst explaining AML and CDD requirements
- Accurately document, complete and create payments for customers and third parties, ensuring data is recorded accurately on the system
About You…
You will excel in this role if you are a conscientious professional with great people skills. You will also need:
- Previous experience in a similar senior administrative role
- Knowledge of internal and external regulatory requirements
- Either have a view to, or be currently, working towards relevant professional qualifications
The Reward…
Your expertise will be rewarded with:
- Competitive salary and benefits package
- Central Douglas working location
There is a unique opportunity to join an international bank’s Mobile Branch. You will be acting as both a Cashier and Driver, delivering excellent customer service along with great banking knowledge.
The Role…
You will be relied upon to provide an exceptional experience to customers using the mobile branch banking services. This will include:
- Processing all customer branching transactions and ensuring that customer records are up to date with any outcomes and actions
- Developing relationships with customers to understand and meet their needs, using your knowledge to explain the various products and services
- Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders
About You…
You will be responsible for ensuring the safety and security of the mobile branch processes. As such, you’ll need:
- A valid driving licence – ideally a category C1 licence, but if not, you will be provided with comprehensive training to achieve this
- Previous customer service experience
- An understanding of banking sales and service processes
The Reward…
This is an opportunity for you to progress your career in an exciting direction. You will also receive:
- Salary commensurate with skills and experience
- Great benefits package
- Plenty of opportunities for professional development
An international bank is hiring individuals to join its Customer Service team as Personal Bankers. You’ll be providing integral guidance to customers in order to enhance their banking experience with outstanding service.
The Role…
Day to day, your role will involve:
- Chatting with customers in order to understand and help with their banking needs
- Completing general banking requests, such as payments, balance enquiries and transfers
- Informing customers of the wide range of services on offer, guiding them through the various ways through which they can utilise the bank’s services
- Identifying opportunities to help customers with financial products, collaborating with other teams to provide a seamless customer experience
About You…
Above all, our client needs a confident communicator who can embrace their customer-facing role. You’ll also need:
- Extensive previous experience in customer facing environments
- Motivation to continuously improve standards for customers
- The ability to work well independently and as part of a team
The Reward…
This is a fantastic opportunity to progress your career – you’ll be rewarded with:
- Salary commensurate with skills and experience
- Comprehensive benefits package
- Plenty of career progression opportunities, as well as support to achieve your Personal Banker accreditation
A new challenge has arisen for a Supply Chain Manager to join a global technology company based in central Douglas. It will be your responsibility to manage the supply chain so that products are available to fulfil customer orders without delay.
The Role…
Reporting to the company’s Financial Controller, your duties will include:
- Liaising with the manufacturer and COO to ensure efficient forecasting and supply, reconciling inventory at all locations, such as 3PLs, offices and online marketplaces
- Ensuring efficient clearance through Customs for all customer orders
- Managing the supply chain to fulfil orders in a timely manner, maintaining accurate records on the EPR system
- Managing refunds and returns, as well as warranty replacements
About You…
Our client needs an individual who can nurture and maintain relationships both internally and with external stakeholders. You’ll need:
- Previous experience in supply chain management within a global operation
- Knowledge of cross border transactions from both an importer and exporter perspective
- An IOSCM qualification is desirable but not essential
- Experience of Oracle Netsuite ERP system would be useful
The Reward…
This is a brilliant opportunity to be a part of an exciting business. In return for your skills, they’ll reward you with:
- Great salary and benefits package
- An array of learning and development opportunities
A local trust and corporate service provider is recruiting for an individual to join its Douglas-based Compliance Support team.
The Role…
In essence, you’ll be providing support to the firm’s compliance team. This will include:
- Working alongside the MLRO and Head of Compliance to support in administrative tasks
- Developing and nurturing the compliance culture within the organisation
- Compiling data to support investigations and reporting
About You…
All you’ll need to excel in this role is:
- Previous experience in TCSP industry
- Knowledge of complex corporate structures
- An understanding of AML and sanction monitoring would be useful
The Reward…
- Negotiable salary, commensurate with skills and experience
- Plenty of development opportunities