Latest Jobs
Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis, likely to be made permanent.
Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries
Manage and deal with a wide range of service requests from customers worldwide
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service
Skills & Experience:
Previous customer service experience is essential
Previous office experience ideally with in Financial Services is highly desirable, but not essential
A minimum of 5 GCSE's grades A*-C including Maths and English is essential
Hours & Benefits:
Shift work - core business hours 6am to 8pm, competitive rates of pay - based on experience, Central Douglas based
Full training provided
Job Purpose:
Senior Business Analyst required to join leading Investment organisation for a period of 6 months, to commence as soon as possible
Key Responsibilities:
Data Migration
Production of business requirement documentation
Delivering transformation within the wealth arena
Skills & Experience:
Previous experience working within a senior business analyst position
Strong understanding of change management competencies
Client / Vendor Management experience
Understanding of system development methodologies
Experience using InvestPro, Microsoft Dynamics or Laserfiche would be highly advantageous
Hours & Benefits:
Full time core business hours, competitive daily rate
Job Purpose:
Data Quality Specialist required to join an international Life organisation, you will be responsible for supporting the business with the management and rectification / improvement of data held within the core administration systems
Key Responsibilities:
Support the business with all aspects of data rectification
Remediate data issues in a structured and timely manner
Ensure that data quality standards are being adhered to in accordance with company benchmark
Implement, monitor and present feedback to business areas in accordance with the data quality standards policy and benchmarked levels
Review and monitor outstanding audit actions relating to data integrity and quality across the business
Continually assessing the quality of data input into administration systems within the business
Skills & Experience:
Previous experience in working within Financial services with an understanding of KYC principles
Good Analytical Skills and an attention to technical detail
An advanced working knowledge of Excel
A good knowledge of Administration systems
Hours & Benefits:
Full Time working hours
Competitive Salary and benefits package
Job Purpose:
A permanent role has arisen within the Projects Department of a large Life Assurance organisation based in Douglas. Reporting to the Data Quality Team Manager, this role will be responsible for supporting the business with the management and remediation of data held within the core administration systems
Key Responsibilities:
Support the business with all aspects of data rectification
Remediate data issues in a structured and timely manner
Support the Data Quality Team with the review and monitoring of outstanding audit actions relating to data quality and integrity
Skills & Experience:
Previous experience of working in the Life Assurance industry within a similar role
A good working knowledge of MS Excel
A good understanding of KYC principles
Good organisational skills
Hours & Benefits:
Full time business hours (35 hours p/w); Salary commensurate with relevant skills and experience; Attractive company benefits package
Job Purpose:
Project Manager required to lead and manage multiple large scale projects for 12 month contract with leading wealth management provider.
Key Responsibilities:
Define Projects including scope, deliverables roles and responsibilities communicating to a variety of stake holders
Plan, structure and Track project activity, creating a variety of reports in order to monitor progress
Design, establish and lead the project team
Source, select, produce and manage third party suppliers and services in liaison with a variety of internal departments
Skills & Experience:
Previous, demonstrable experience managing large scale projects
Experience within Life Assurance is preferred
Experience working within software development, using both Agile and Waterfall lifecycles
Hours & Benefits:
Competitive daily rate, full time - core business hours, central Douglas
Job Purpose:
Experienced Software tester required for a 12 month contract within an International Life Assurance organisation. You must hold a relevant professional qualification or have extensive testing experience to be considered for this vacancy.
Key Responsibilities:
Planning, design, management, execution and reporting of tests
Engineering, using and maintaining test ware (test cases, test scripts, test reports, test plans, etc.)
Design test cases and create test scripts and supporting data
Interpret, execute and record test cases in accordance with project test plans
Analyse and report test activities and results
Skills & Experience:
Experience of working within software development using Agile and Waterfall (V Model)
Experience of creating and managing software test plans, scripts and routines along with using test tools such as Selenium
Understanding of web application security and hacking techniques
Proficient in the use of the Jira Suite of Software
Basic SQL Skills
Hours & Benefits:
Full time core business hours, competitive hourly rate, 12 month fixed term contract
Job Purpose:
An international Wealth Management organisation based in central Douglas are seeking a Customer Support Administrator on a permanent basis. The successful applicant will deliver excellent customer service to clients and IFAs by processing all telephone calls and email requests within specified servicing times
Key Responsibilities:
Deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail
Identify problem areas and offer various solutions wherever possible
Fully support and participate in any campaigns including the generation of new business leads
Skills & Experience:
Previous experience within Financial Services is essential, ideally within Life Assurance
Experience within a customer-facing administration role
Good telephone manner and excellent communication skills
Hours & Benefits:
Full time business hours (37.5 hours p/w); Salary commensurate with relevant skills and experience; Full company benefits package
Job Purpose:
Temporary Banking Administrator required to join an international bank working on an ongoing remediation project and providing excellent service across a diverse portfolio of clients.
Key Responsibilities:
KYC and CDD administration
Remediation of customer files
Liaising with clients to obtain necessary client information
Inputting and reviewing data
Skills & Experience:
Knowledge of KYC and CDD within a financial services environment
Experience of working within a customer orientated role within Banking or wider financial services either face to face, telephone or via email
Proficient in Microsoft Word and Excel
Hours & Benefits:
Full time core business hours, competitive hourly rate