Are you a strategic thinker with a knack for ensuring seamless IT operations? An International Life Company is looking for an Incident, Problem, and Change Manager to join their dynamic technology team and lead the charge in maintaining and improving their service management processes.
The Role
Take the lead in managing incidents, problems, and change processes to ensure exceptional service delivery across the organisation's technology landscape
About You
You are proactive, detail-oriented, and a natural collaborator with a strong focus on delivering results
The Reward
Join a forward-thinking organisation that values innovation and offers an excellent package
The Role
Take the lead in managing incidents, problems, and change processes to ensure exceptional service delivery across the organisation's technology landscape
- Coordinate the resolution of incidents to minimise service disruption
- Develop and manage the lifecycle of change requests to ensure safe technology implementations
- Investigate and mitigate the causes of major incidents and failed changes
- Collaborate with stakeholders to enhance incident, problem, and change management processes
- Provide out-of-hours support as an on-call Duty Manager
About You
You are proactive, detail-oriented, and a natural collaborator with a strong focus on delivering results
- Knowledge of ITIL Service Operations best practices
- Experience with ITSM tools such as ServiceNow or BMC Remedy
- Proven track record in incident, problem, and change management, preferably in financial services
- Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
- Strong problem-solving and analytical mindset
The Reward
Join a forward-thinking organisation that values innovation and offers an excellent package
- Competitive salary and benefits
- Opportunities for professional development
- Collaborative work environment with cross-functional teams
- Chance to drive impactful changes across the organisation�s technology landscape