Join a dynamic and innovative financial services team that makes a real impact on clients and communities alike. If you are passionate about operational excellence and thrive in a fast-paced environment, this opportunity is for you.
The Role
As an Operations Specialist, you will play a key role in supporting the Account Services teams and ensuring seamless delivery.
About You
We are looking for a detail oriented professional with solid experience in operations and a knack for problem solving.
The Reward
The Role
As an Operations Specialist, you will play a key role in supporting the Account Services teams and ensuring seamless delivery.
- Act as a point of referral for junior colleagues to resolve complex client queries
- Adhere to company standards, policies, procedures, and service charters to maintain excellent service delivery
- Promote positive change and innovation across teams
- Facilitate and process fraud cases, working closely with external teams and clients
- Identify and implement continuous improvement initiatives for enhanced efficiency
About You
We are looking for a detail oriented professional with solid experience in operations and a knack for problem solving.
- Previous experience in operations across several functional areas
- Strong understanding of business intelligence and client relationship management
- Proficient in continuous improvement, problem-solving, and risk management
The Reward
- Opportunity to work in an impactful, client focused role
- Collaborate with talented professionals in a dynamic environment
- Be part of a team that values innovation and continuous improvement