Are you passionate about delivering outstanding customer service? Join a dynamic team as a Customer Service Advisor and play a key role in helping customers with their service queries, faults, and more.
The Role
In this fast-paced and varied role, you will be the main point of contact for customers, offering assistance and support across multiple channels.
About You
You are a customer-focused individual with excellent communication skills and a drive to solve problems efficiently and professionally.
The Reward
The Role
In this fast-paced and varied role, you will be the main point of contact for customers, offering assistance and support across multiple channels.
- Provide professional and efficient service to customers via phone and online channels
- Support customers with technical, service, and sales queries while promoting products and services
- Ensure successful resolutions of customer issues and follow up on next steps to ensure satisfaction
- Handle customer registrations, data input, and maintain accurate customer records
- Work closely with internal teams to inform them of customer issues that may need attention
- Embody company values and strengthen customer relationships with every interaction
- Comply with relevant regulations, health and safety policies, and security requirements
About You
You are a customer-focused individual with excellent communication skills and a drive to solve problems efficiently and professionally.
- Experience in customer-facing roles with a passion for providing outstanding service
- Strong telephone manner, listening skills, and ability to simplify complex information
- Self-motivated and able to take responsibility for customer issues from start to finish
- Happy to work both independently and as part of a team
- Willing to work flexible hours, including evenings, weekends, and bank holidays
- Interest in technology and a desire to keep up with advancements in the industry
- Smart appearance with the ability to represent the companys high customer care standards
The Reward
- Competitive salary
- Comprehensive benefits package
- Opportunity for career growth and development
- Flexible working hours
- Inclusive and supportive work environment
- Employee discounts on products and services
- Access to continuous training and development opportunities