Are you a confident leader with a passion for delivering exceptional customer service, managing a dynamic team dedicated to putting the customer at the heart of everything we do.
The Role
Take charge of leading and inspiring a high-performing customer service team
About You
You are a skilled people manager with expertise in customer service and a Can-Do attitude
The Reward
The Role
Take charge of leading and inspiring a high-performing customer service team
- Manage a diverse team across single or multiple product lines
- Ensure service levels and quality standards are consistently met
- Develop team skills through coaching, mentoring, and performance feedback
- Leverage data insights to drive decisions and resource planning
- Build collaborative partnerships to support overall business strategy
- Ensure compliance with company, legal, and regulatory requirements
About You
You are a skilled people manager with expertise in customer service and a Can-Do attitude
- Experience managing teams in a regulated environment preferably within financial services
- Strong leadership and coaching abilities
- Knowledge of customer service processes, risk management, and data analysis
- Excellent verbal and written communication skills
- Confidence in prioritising tasks and making sound decisions
- Familiarity with complaint handling and quality control
The Reward
- Competitive salary and bonus scheme
- Generous pension contribution
- Private medical insurance and income protection
- Life assurance
- Access to professional development opportunities