Are you an experienced administrator, seeking a contract option? Join a dynamic team that plays a pivotal role in asset management and customer service excellence.
The Role
As a Senior Administrator in the Asset Data team, you will ensure the smooth running of asset setup and maintenance, with a key focus on providing outstanding customer care and continuous improvement.
About You
To succeed in this role, you will need to be available for a 12 month Fixed term contract, proactive team player with strong attention to detail and a focus on service excellence.
The Reward
The Role
As a Senior Administrator in the Asset Data team, you will ensure the smooth running of asset setup and maintenance, with a key focus on providing outstanding customer care and continuous improvement.
- Undertake all activities to process customer service requests in accordance with procedures and guidelines
- Liaise with fund houses and relevant parties to chase outstanding documents or information
- Work closely with internal technical authorities to resolve queries
- Check the quality of your own and others work to ensure it meets customer expectations
- Participate in Continuous Improvement activities to enhance service delivery
- Maintain up to date and useful procedure notes for the team
- Ensure timely completion of work in line with service standards
- Manage the team mailbox and distribute work based on skillsets and growth opportunities
- Liaise with internal partners to ensure compliance with policies
- Deliver team training and support colleagues across the business
- Assist with project work and identify IT issues when required
- Accountable for processing client requests within agreed timescales
- Regularly analyse team and personal performance data
- Ensure risks are identified and mitigated as part of the risk framework
About You
To succeed in this role, you will need to be available for a 12 month Fixed term contract, proactive team player with strong attention to detail and a focus on service excellence.
- Experience in asset data management or a similar administrative role
- Ability to work under pressure and manage multiple tasks effectively
- Strong communication skills and a team oriented attitude
- Proven ability to identify and resolve issues in a timely manner
- Proficiency in office software and the ability to adapt to new systems
- Strong organisational and time management skills
- Experience in delivering training or supporting team development
- Knowledge of risk management practices
The Reward
- Competitive salary
- Supportive and collaborative working environment
- Comprehensive training and development programmes
- Access to a range of wellbeing initiatives