Are you a fluent Italian speaker with a passion for customer service? A a digital payments company is looking for a Customer Support Executive to join their dynamic operations team, providing top-tier support to customers worldwide
The Role
This is an exciting opportunity to assist customers with their queries while ensuring smooth operations and security
About You
You are a problem solver with excellent communication skills and a passion for helping customers
The Reward
The Role
This is an exciting opportunity to assist customers with their queries while ensuring smooth operations and security
- Respond to customer queries across multiple communication channels
- Guide customers in using the app, features, and services
- Conduct identity verification and screening processes
- Monitor transactions, identify risks, and take appropriate action
- Process withdrawals, transfers, and review pending transactions
- Handle system and transaction alerts as per company guidelines
- Investigate and dispute chargebacks, returns, and reversed transactions
- Report any suspicious activity in line with AML/CFT policies
- Liaise with third-party providers, suppliers, and payment processors
- Assist with translations and content updates as required
- Support ad-hoc projects and operational tasks as needed
About You
You are a problem solver with excellent communication skills and a passion for helping customers
- Proficient in both English and Italian
- Some experience in a customer-facing role
- Strong knowledge of Microsoft Office and excellent typing skills
- Previous experience in online payments or fraud prevention is advantageous
- Familiarity with global document verification, KYC, and AML procedures
- Experience in content management and translations is a plus
- Ability to work effectively under pressure in a fast-paced environment
The Reward
- Competitive salary
- BUPA Health and Dental Insurance for you and your dependents
- Aviva Pension scheme
- Hybrid working model
- Free parking
- Professional qualification support