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Client Service Team Leader, Permanent Job, Isle of Man

Permanent
Insurance & Captive
£25,000 – £50,000
PP12149

Description

Are you a natural leader with a passion for delivering excellent customer service? We are looking for a dynamic Team Leader to join a Client Services team and drive success in a fast-paced environment.

The Role

Lead a high-performing team to ensure exceptional client administration and communication.


  • Foster an inspiring and collaborative team environment

  • Set clear goals and oversee day-to-day operations

  • Provide guidance, training and mentorship to team members

  • Ensure compliance with AML regulations and risk management procedures

  • Monitor team performance and drive continuous improvement

  • Liaise with cross-functional teams to enhance processes and service quality



About You

A motivated and experienced leader with a strong background in customer service and compliance.


  • Experience leading a team to achieve business objectives

  • Expertise in AML compliance, including KYC, CDD and EDD

  • Strong problem-solving skills and the ability to make decisions in a fast-paced environment

  • Excellent leadership and communication skills to engage and motivate a team

  • Experience within the Life Assurance industry is desirable

  • Competent in Microsoft applications, including Word, Outlook, SharePoint and Excel



The Reward


  • Competitive salary and benefits package

  • Opportunity to work in a global organisation with career development prospects

  • A supportive and collaborative working environment

  • Comprehensive training and ongoing professional development