Do you have a natural flair for resolving issues and delighting customers? An energy supplier is looking for a calm, capable and proactive professional to manage resolutions and front-of-house duties with confidence and care.
The Role
Your chance to be the friendly face and problem-solver behind the scenes
About You
You will be the calm in the storm, bringing empathy and professionalism to every interaction - a relevant qualification is essential.
The Reward
The Role
Your chance to be the friendly face and problem-solver behind the scenes
- Manage and investigate customer complaints professionally and efficiently
- Provide clear, timely resolutions while keeping accurate records
- Collect and analyse customer feedback and CSAT scores
- Deliver reception duties with warmth and professionalism
- Support with administrative tasks and customer enquiries
About You
You will be the calm in the storm, bringing empathy and professionalism to every interaction - a relevant qualification is essential.
- Exceptional communication and customer service skills
- Experience in complaints or customer resolution roles
- Confident using Microsoft Office and customer service systems
- Proactive multitasker with a positive attitude
- Empathetic, resilient and detail-oriented
The Reward
- Join a customer-first organisation with a strong community presence
- Varied role combining front-of-house and problem solving
- Collaborative and supportive team environment
- Opportunities to learn and grow within a fast-paced setting