First Line Support, Permanent Job, Isle of Man

Are you passionate about IT operations and delivering exceptional customer service? IT company is seeking an IT Operations Assistant to support our dynamic team and ensure operational excellence.

Subject to 3-6 months probation.

The Role

Take on a diverse and exciting role where you'll manage IT systems, workflows, customer service, and operational processes

• Provide first-response communication for client support and new equipment needs


• Assist with user administration tasks such as password resets and permissions


• Monitor systems and perform daily health checks


• Configure IT endpoints including desk phones, laptops, and desktops


• Handle purchasing, procurement, and stock control of IT equipment and licensing


• Manage the workshop and implement operational process improvements


• Oversee quality management, ensuring compliance with ISO 9001 standards


• Deliver exceptional customer service and support workflow optimisation

About You

You are organised, proactive, and dedicated to providing excellent service and IT solutions

• Experience in an IT service desk, customer service role, or busy office environment


• Familiarity with Microsoft Office suite and operational IT systems


• Strong communication skills to engage with diverse individuals at all levels


• Demonstrated experience in procurement, stock control, and workshop management


• Knowledge of process improvements and workflow development


• CompTIA certification and a full driving licence are advantageous


• Professional, empathetic, and driven by a commitment to operational excellence

The Reward

• Be part of a forward-thinking, supportive team


• Opportunities for professional growth and skill development


• A role where you can make a tangible impact on operations and customer satisfaction


• Contribute to a thriving IT environment with a focus on innovation and excellence