Are you a dynamic IT leader ready to inspire your team while staying hands-on in a fast-paced support environment? This is your chance to drive service excellence at a company where your leadership will make a real impact.
The Role
Lead from the front and shape the future of IT support across the business.
About You
Bring your leadership skills and technical expertise to the forefront in a role that demands agility and teamwork.
The Reward
The Role
Lead from the front and shape the future of IT support across the business.
- Coach and mentor the IT Service Desk team to deliver exceptional support
- Oversee daily operations, ensuring swift handling of incidents and requests
- Provide first and second-line support alongside your team
- Manage escalations and liaise with technical teams and suppliers for quick resolutions
- Champion service improvements and optimise support standards
- Take ownership of high-priority incidents and lead response communications
About You
Bring your leadership skills and technical expertise to the forefront in a role that demands agility and teamwork.
- Proven experience leading an IT service desk or technical support team
- Strong troubleshooting skills with knowledge of IT systems, networks and ITSM processes
- Hands-on experience with Microsoft 365, Windows, Active Directory and Azure AD
- Calm and customer-focused approach with excellent communication skills
- Exceptional multitasking and prioritisation abilities in a high-demand setting
- Track record of developing and motivating high-performing teams
- Ideally hold a degree in Computer Science, Information Security or related field (or equivalent experience)
The Reward
- Opportunity to lead a passionate IT team within a growing organisation
- A supportive and inclusive workplace culture
- The chance to contribute directly to service improvement initiatives
- Collaborative environment that values innovation and continuous development
- Flexible and empowering leadership role with scope for influence and impact